pethood products carry a 6 month from date of purchase manufacturer’s fault warranty.

This warranty excludes:

  • General wear and tear.
  • Damage caused, by the product not being used in accordance with its instructions or the care instructions.
  • Damage caused by misuse or negligence.
  • Damage caused by improper transporting and handling including the packaging being opened incorrectly.
  • Any product that may have been altered in design or colour.
  • Any product that is not used for its intended purpose.

All warranty claims must be lodged directly with the store of purchase. An original and valid tax invoice must be provided to the store of purchase to lodge a warranty claim.

If the product was purchased directly from us and would like to lodge a claim Click Here.

This warranty is a back to base warranty. The cost of freight to and from the store of purchase is the responsibility of purchaser of the product.

If the product is under warranty, pethood will replace or repair any defective part (at its complete discretion).

In the event of a product being replaced, as a whole unit or part thereof during the warranty period, the warranty on the replacement will expire 6 months from the original purchase date.

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and for compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.